Sales Manager - Service-to-Sales
Mercedes-Benz of North Haven | North Haven, CT
$90,000 - $150,000+ Per Year | Performance-Based Bonuses | NO WEEKENDS
About This Opportunity
Mercedes-Benz of North Haven, part of the Mauro Motors family, is looking for a high-performing automotive sales or BDC professional ready to step into a leadership role — without leaving the deal floor behind.
This is not a traditional desk manager role. As our Service-to-Sales Manager, you will own the most overlooked revenue channel at any dealership: the service drive. Every day, dozens of customers bring their vehicles in for service — many of them sitting in equity, eligible for an upgrade, and completely unaware. Your job is to change that.
You'll be equipped with industry-leading acquisition technology that automatically identifies eligible customers, sends them a personalized offer via text while their car is being serviced, and hands you a warm, opted-in lead ready to talk. The system does the heavy lifting — you close the deal.
This is a Monday-Friday role with no weekend requirement, competitive pay, and a clear path into senior management within a respected luxury brand.
If you're a proven closer who's been waiting for the right opportunity to move into management without sacrificing your earnings — this is it.
Why Mercedes-Benz of North Haven?
- $90,000 - $150,000+ annual earning potential
- Aggressive performance-based bonus structure tied to units, gross, and CSI
- NO WEEKENDS — Monday through Friday schedule for true work/life balance
- Medical, Dental, Vision, and Life Insurance
- 401(k) Retirement Plan
- Paid Vacation and Sick Time
- Employee discounts on vehicles, products, and services
- Clearly defined career path into Sales Manager or Director-level roles
- Work with a sophisticated tool suite — Auto Hub automatically surfaces service drive equity opportunities so you can focus on conversations that close
What You'll Do
- Own the service drive pipeline — Work directly with Service Advisors to identify customers whose vehicles are in equity or due for an upgrade
- Engage and convert — Respond to warm, opted-in leads generated through automated SMS outreach and personally present vehicle options and structured offers
- Structure competitive deals — Build and present offers using market-based valuations; negotiate toward a customer-accepted outcome
- Collaborate cross-departmentally — Partner with the Service team and Product Concierge to deliver a seamless, elevated luxury experience consistent with the Mercedes-Benz brand
- Track performance — Monitor unit sales, gross profit, customer satisfaction scores, and lead conversion metrics; report progress to leadership regularly
- Mentor and support — Help guide newer sales team members with process, product knowledge, and best practices
- Maintain compliance — Ensure all transactions, documentation, and communications meet dealership and manufacturer standards
Who You Are
- Proven automotive sales performer — You have a strong track record of closing deals and exceeding targets; prior management or desk experience is preferred
- A natural communicator — You build rapport quickly, listen well, and can guide a conversation toward a confident decision without pressure
- Customer-obsessed — You understand that a Mercedes-Benz customer expects more, and you deliver it every time
- Organized and accountable — You can manage multiple conversations, leads, and deals simultaneously without dropping the ball
- Leadership-minded — You're ready to be a resource and a role model for your team, not just a top individual performer
- Driven by results — You're motivated by what you earn and what you build, and you show up every day with a plan
About Mauro Motors
Mauro Motors is a multi-brand luxury automotive group in Connecticut representing Mercedes-Benz, BMW, and Sprinter. We invest in our people, our technology, and our processes — and we promote from within. If you want to build a long-term management career with a dealership group that takes both the brand and its employees seriously, Mauro Motors is where that happens.
Your journey starts here.
Apply Today
Submit your application. Qualified candidates will be contacted promptly for a confidential conversation.
Mercedes-Benz of North Haven is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
