Job Title: Account Executive, Membership Sales and Service – Denver Nuggets
Job Title: Account Executive, Membership Sales and Service – Denver Nuggets
Department: Ticket Sales & Service
Business Unit: Denver Nuggets
Location: Denver, CO
Reports To: Manager, Membership Sales and Service, Denver Nuggets
Employment Type: Full-Time
Supervisor Position: No
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Kroenke Sports & Entertainment (KSE) is an American Sports and Entertainment holding company based in Denver, Colorado. KSE is committed to providing world class sports and entertainment for both live and broadcast audiences. We are the employer of choice as the owner and operator of Ball Arena, DICK’S Sporting Goods Park, the Paramount Theatre, Denver Nuggets (NBA), the Colorado Avalanche (NHL), Colorado Mammoth (NLL), Colorado Rapids (MLS), KIMN,KXKL, KKSE (FM/AM), Altitude Sports & Entertainment, Major League Fishing/Fishing League Worldwide (MLFLW), Winnercomm, Outdoor Sportsman Group and SkyCam.
Individual Client Group Introduction (if applicable, insert here)
Nature of Work:
This position will serve as the primary sales and customer service arm for all levels of Denver Nuggets Season Ticket Members. The primary focus of the position will be selling and renewing Full and Partial Season Ticket accounts and providing exceptional customer service to this important segment of fans. This position will be responsible for Season Ticket member sales, renewals, seat upgrades, incremental cross-sale or up-sale opportunities, and other inquiries from our Season Ticket Members. This representative is responsible for daily outbound sales efforts to sell all available Ticket Memberships. This representative is also responsible for resolving all customer service issues in a positive manner, exceeding customer expectations, and providing interaction that is reflective for a model professional sports franchise.
Examples of work performed:
- Provide high-end level of service to existing & new season ticket members
- Generate new ticket sales revenue by focusing on outbound client development
- Handle a high level of sales activity, including a minimum number of outbound calls and touchpoints per day
- Meet defined sales goals by conducting a yearly renewal campaign to retain current season ticket business, and by consistently cross selling group tickets, season tickets and premium inventory
- Work various Denver Nuggets events, including home games, season ticket member events, and ticket on-sales (minimum of 45 events per year)
- Acquire knowledge and understanding of Denver Nuggets fans, their changing preferences, needs, wants and demographics
- Maintain up-to-date knowledge of team events, season ticket member benefits and arena details, while effectively and enthusiastically communicating details to season ticket members
- Assist in executing customized programs, benefits and events to drive customer loyalty
- Ensure customer data and profile requirements are accurately represented in CRM database
- Educate Season Ticket Members of all applicable membership benefits, programs and events
- Handle Season Ticket Member inquiries, issues and provide applicable solutions to maintain a positive relationship between Season Ticket Members and the Denver Nuggets
- Manage daily correspondence
- Perform various duties as assigned by the Manager, Membership Sales and Services, Denver Nuggets
This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business needs. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.
Working Conditions & Physical Demands:
- Normal office environment.
- Requires prolonged sitting, some bending, stooping and stretching.
- Working Denver Nuggets games and events may require long periods of standing and walking.
- Occasionally lifting equipment for sales tables and events weighing up to 30 pounds.
- Requires eye-hand coordination and manual dexterity enough to operate a keyboard, photocopier, telephone, calculator, and other office equipment.
- Requires normal range of hearing and eyesight to communicate clearly and effectively with prospects and clients.
Qualifications: - Bachelor's degree or equivalent combination of education and experience required
- Minimum of 1 Years Sales Experience in Sports, Entertainment, Hospitality, or related industry (Inside Sales preferred)
- Applicants must meet minimum qualifications at the time of hire.
- Preferred
- Ability to acquire or produce and maintain a valid driver’s license and meet company vehicle driving standards.
Competencies/Knowledge, Skills & Abilities:
- Minimum of one year experience in sales and/or customer service with a professional sports team is preferred.
- Completion of an Inside Sales program with a professional sports team is preferred.
- Works well in a team environment
- Always demonstrates a positive and professional attitude
- Strong people management skills
- Knowledge of organizational policies and procedures
- Strong written and verbal communication skills
- Excellent customer service skills
- Superior organizational skills
- Time Management Skills
- Ability to problem solve and resolve conflict quickly and effectively
- Knowledge of organizational policies and procedures
- Knowledge of computer systems and applications
- Ability to handle multiple tasks simultaneously with a high degree of detail against short deadlines
- Ability to quickly build rapport with customers and assess customer needs
- Advanced sales and service training
- Considerable knowledge of sales and service processes and procedures including Ticketmaster and Microsoft CRM
- Firm understanding of Kroenke Sports group ticket products, services, procedures
- Ability to acquire or produce and maintain a valid Colorado driver’s license and meet company vehicle driving standards
- Knowledge of the NBA and Denver Nuggets
- Ability to work a varied schedule including nights, weekends, and holidays
Compensation:
- Base hourly range $24.04 per hour
- Eligible for commission plan
Benefits Include:
- 12 Paid Company Holidays
- Health Insurance (Medical, Dental, Vision)
- Paid Time Off (PTO)
- Life Insurance
- Short and Long-term Disability
- Health Savings Account (HSA)
- Flexible Spending plans (FSAs)
- 401K/Employer Match
Equal Employment Opportunity
Kroenke Sports & Entertainment (KSE) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
