JOB DESCRIPTION
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager within the Consumer Bank - Channel Marketing team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Job responsibilities
- Owns and leads the modernization and transformation of customer offers across multiple lines of business
- Develops a product strategy and product vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
- Manages product releases and is fully accountable for all testing pre and post deployment
- Owns production monitoring and actively triages issues with technology partners
- Owns the product planning process and travels to meet with partners and stakeholders
- Acts as the voice of the customer by synthesizing feedback and translating insights into clear product priorities and outcomes
- Partners with cross-functional teams (e.g., engineering, design, marketing, analytics) to deliver high-quality products with strong scalability, resiliency, and stability
- Leads end-to-end product life cycle activities from concept through launch, incorporating feedback loops to continuously improve the client experience
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Demonstrated experience partnering with and supporting multiple lines of business
- Proven ability to fully own and account for a substantial book of work with autonomy
- Superior expertise in improving product metrics, scaling existing products to further meet the needs of a growing customer base, and continuously evaluating new opportunities to drive innovation
- Proven experience owning customer-facing experiences that drive engagement and retention
- Proven ability to engage and partner with other Product and Technology teams to deliver roadmap priorities
- Strong analytical and problem-solving skills, with the ability to define, measure, and manage product success metrics (e.g., cost, functionality, risk posture, reliability)
- Effective communication and stakeholder management skills, with the ability to align cross-functional partners to deliver against product strategy and vision
- Ability to drive product decisions using data, customer feedback, and lifecycle learnings to improve outcomes and client experiences
Preferred qualifications, capabilities, and skills
- Experience in leading highly visible, strategically critical initiatives under tight deadlines
- Demonstrated prior experience working in a highly matrixed, complex organization
- Executive presence and proven excellence in effectively communicating product value to stakeholders and senior leaders
- Experience influencing without direct authority and building alignment across multiple stakeholders and teams
- Demonstrated ability to support high-quality product launches through coordinated planning, readiness, and post-launch feedback collection
- Familiarity with operating models that emphasize scalability, resiliency, and stability as core product outcomes
- Strong track record of applying customer insights and metrics to continuously refine product strategy, roadmap, and experience
