Job Summary:
The Customer Service Rep I at NOVO Building Products is responsible for providing exceptional customer service to clients by addressing inquiries, resolving issues, and ensuring customer satisfaction. This role involves direct communication with customers to facilitate a smooth and efficient service experience, contributing to the overall success and reputation of the company.
Pay Rate: $37k-$49K depending on experience
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, or chat.
- Assist customers with product information, order status, and general inquiries.
- Resolve customer complaints and issues by identifying the problem, determining the cause, and selecting the best solution.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members and other departments to ensure a seamless customer service experience.
- Provide feedback and suggestions to improve customer service processes and procedures.
- Stay informed about product updates, company policies, and industry trends to provide accurate information to customers.
Required Education:
High school diploma or equivalent.
Required Experience:
- Minimum of 1 year of experience in a customer service role, preferably within the building products industry.
- Experience in handling customer inquiries and resolving issues via phone, email, or in-person interactions.
- Familiarity with CRM systems and practices is preferred.
Required Skills and Abilities:
- Excellent communication skills, both verbal and written, with a strong ability to listen and empathize with customers.
- Strong problem-solving skills and the ability to handle challenging situations with professionalism and composure.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Proficiency in basic computer applications, including Microsoft Office Suite.
- Strong attention to detail and organizational skills.
- Ability to work independently as well as collaboratively within a team setting.
- Demonstrated ability to learn quickly and adapt to changes in processes and technology.
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