No Experience? No Problem. Become a Boston Legend in Account Management!
Our company is hiring and we need a Customer Account Manager to join our team! In this role, you’ll manage Verizon’s growing portfolio by ensuring clients stay happy and connected to their premium services. This performance-driven, entry-level opportunity is perfect for those who want to control their income while learning the ropes. So as long as you’ve got grit and personality, we’ll consider you even if the ‘experience’ section of your resume is empty!
Your duties as a Customer Account Manager involve:
- Serve as the customer-facing point of contact for all customer accounts.
- Promote Verizon service upgrades to grow and expand existing accounts.
- Build trust with clients to ensure long-term brand loyalty and retention.
- Resolve customer concerns quickly to prevent account churn or "ghosting."
- Conduct daily account check-ins to identify new upselling opportunities.
- Manage a consistent schedule of client meetings across the city.
- Document customer feedback to help refine local marketing strategies.
- Partner with senior leads to master the metrics of account health.
You’re qualified to be a Customer Account Manager if you’ve got:
- Natural rapport-builder with exceptional "people person" energy.
- A "student of the game" mentality—coachable and eager to learn.
- Genuine passion for helping people solve their tech problems.
- Strong problem-solving skills to handle concerns with total grace.
- A team-first attitude that values collective wins over solo stats.
- Basic knowledge of what makes Boston customers tick.
- Reliable work ethic with the discipline to manage a daily roster.
- Prior experience as a Customer Account Manager or any client-facing role is a plus.
Your Career, Unlocked
We don’t expect you to know everything on Day 1, so Iconic Management will provide all the resources, coaching, and tools you need to do the job right. We want every Customer Account Manager to use a unique perspective to grow beyond limits and positively impact the world, our business, and our people. Ready for a rewarding full time career? It all begins here!
Pay: $4,200.00 - $5,400.00 per month
Benefits:
- 401(k)
- Flexible schedule
- Professional development assistance
- Referral program
Work Location: In person
