ERP Specialist – BuildOps & Sage Intacct
Job Summary
This position will be onsite at our Henrico, VA office. We are seeking a professional with functional and technical knowledge to lead the implementation, administration, and ongoing support of BuildOps and Sage Intacct across the organization. This individual will serve as the primary point of contact for all system-related issues, enhancements, integrations, and process improvements following implementation.
The ideal candidate will work closely with operations, accounting, finance, and leadership teams to ensure both platforms are optimized to support business goals. This role requires staying current on new features, updates, and product releases from both vendors and proactively evaluating how changes may impact workflows, reporting, integrations, and overall company operations.
Key Responsibilities
- Assist with the implementation, configuration, testing, and rollout of BuildOps and Sage Intacct
Serve as the primary internal administrator and subject matter expert for both platforms
Provide day-to-day support and troubleshooting for system users across departments
Coordinate with BuildOps and Sage Intacct support teams to resolve issues and manage escalations
Maintain user access, permissions, workflows, and system configurations
Analyze business processes and recommend improvements using system capabilities and automation
Stay informed about new releases, feature updates, and product enhancements from both vendors
Evaluate the operational and financial impact of new features, including pros, cons, risks, and implementation considerations
Create and maintain system documentation, procedures, and training materials
Train users and support adoption of new processes and features
Assist with reporting, dashboards, data integrity, and integrations between systems
Partner with leadership to prioritize system enhancements and continuous improvement initiatives
Monitor system performance and identify opportunities for increased efficiency and standardization
Qualifications
- Experience working with ERP, accounting, or field service management systems
Experience with BuildOps, Sage Intacct, or similar platforms preferred
Strong understanding of operational workflows, accounting processes, and system integrations
Ability to troubleshoot technical and process-related issues independently
Strong communication and organizational skills
Ability to manage multiple priorities and work cross-functionally with different departments
Experience with software implementation and change management preferred
Analytical mindset with the ability to evaluate business impact and process improvements
Preferred Skills
- Knowledge of construction, HVAC, mechanical, electrical, plumbing, or field service industries
Experience with workflow automation, reporting tools, and data analysis
Familiarity with APIs, integrations, or middleware platforms
Project management experience
Success in This Role
A successful candidate will:
- Become the trusted internal expert for BuildOps and Sage Intacct
Ensure smooth system adoption and ongoing operational support
Proactively identify opportunities to improve workflows and efficiency
Understand the impact of system updates and new functionality
Maintain reliable, scalable, and efficient business system operations
