Service Engineering Manager
Lead a Team That Keeps the World’s Most Advanced Biopharmaceutical Equipment Running
At ABEC, we’re not just building equipment—we’re enabling the production of life-changing therapies and medicines used by patients around the world.
We’re seeking a Service Engineering Manager who thrives at the intersection of leadership, customer service, technical problem-solving, and continuous improvement. If you’re energized by leading teams, solving complex challenges, supporting global customers, and making a real impact, this is an opportunity to join a company at the forefront of biopharmaceutical manufacturing technology.
What You’ll Do
As Service Engineering Manager, you’ll lead a team of service professionals responsible for supporting customers throughout the lifecycle of ABEC’s industry-leading equipment.
You’ll:
- Lead, coach, and develop a high-performing Service Engineering team
- Serve as a key escalation point for customer service and technical issues
- Drive resolution of complex mechanical and electrical equipment challenges
- Partner with Engineering, Manufacturing, Quality, and Project teams to improve products and customer experience
- Support equipment installations, startups, troubleshooting, and customer training
- Build strong customer relationships through exceptional service and responsiveness
- Develop service documentation, troubleshooting resources, and best practices
- Identify trends from customer feedback and influence future product improvements
- Champion Continuous Improvement initiatives that enhance efficiency, quality, and customer satisfaction
- Travel approximately 20-25% to support customers and projects
What You Bring
- Bachelor’s degree in Engineering, Business, or related field
- Experience leading and developing technical service, engineering, or field service teams
- Strong customer-facing experience with complex equipment or engineered systems
- Mechanical and electrical troubleshooting expertise
- Excellent communication and relationship-building skills
- Passion for solving problems and delivering outstanding customer experiences
- Continuous Improvement, Lean, or Six Sigma experience is a plus
- Experience with 3D CAD, drafting, and design concepts is beneficial
Why ABEC?
At ABEC, you’ll work with some of the most advanced equipment in the biopharmaceutical industry while helping customers manufacture therapies that improve and save lives.
We offer:
- Meaningful work with global impact
- Leadership opportunities within a growing organization
- Exposure to cutting-edge bioprocess equipment and technology
- Collaborative and innovative culture
- Competitive compensation and benefits
- Career development and advancement opportunities
- The chance to lead a team that directly influences customer success
Ready to Lead, Innovate, and Make an Impact?
Join ABEC and help shape the future of biopharmaceutical manufacturing while leading a team dedicated to world-class customer support and technical excellence.
Company Background:
ABEC is a leading supplier to the biopharmaceutical manufacturing industry. ABEC’s unique value is based on combining long experience with the ability to engineer, design, manufacture, commission, qualify, and service the entire bioprocess to reduce overall cost, shorten time to market, and maximize productivity. ABEC’s products include process and equipment engineering/consulting services, comprehensive site services, bioreactors and fermenters, filtration and chromatography systems, prep and hold systems, and cleaning/sterilization systems.
Benefits include:
- Day 1 Benefits: Medical, dental, and vision coverage starts first day of hire
- Generous 401(k): 40% company match!
- Paid Time Off: 10 paid holidays and 3 weeks of vacation per calendar year
- Company-Paid Life Insurance
- Education Support: College tuition benefit program
- Employee Referral Bonus Program
