IDN Company: IDN-H. Hoffman
Title/Position: Inside Sales Representative
Type of Position: Full-Time
Location: Denver, CO
Leading distributor of door hardware, doors & frames, locksmithing tools, access control systems, video surveillance equipment, and related security products is seeking a full-time employee for a Customer Service / Order Processing position.
Job Description
Based in Denver, CO, the individual in this position is responsible for providing superior service for customers throughout Denver and surrounding states.
Responsibilities Include The Following
- Assisting customers by phone and in person (for walk-in traffic/counter sales)
- Using the computer system to provide information on price and availability
- Order processing and related customer assistance. In addition to handling stock orders, this includes processing special orders, presenting promotions, handling customer returns and related tasks.
- Light warehouse operations (receiving, picking, packing, shipping)
- Manufacturer/vendor contact for factory orders
- Outbound customer calls to assist in growing the local business
- This individual should excel in a team-oriented work environment – working with the branch staff to ensure that customer expectations are exceeded and providing contributions that support customer retention goals and company/branch growth objectives.
Key Working Relationships
The successful candidate will report to the Branch Manager in Denver, CO. The individual will work closely with other staff members and with the local Outside Sales representative.
Requirements
- Must be self-driven & hardworking
- 1 to 3 years Customer Service experience (distribution industry preferred)
- Strong computer skills
- Experience with MS office products (Word, Excel)
- Strong verbal communication skills
- Strong organizational skills with an ability to multi-task
- Team player
All qualified applicants that apply for IDN Global, Inc. will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. IDN Global, Inc. is an Equal Employment Opportunity Employer. To express your interest in applying for this position, please provide the following information and attach a copy of your resume for consideration.
