At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Resy is the American Express global dining platform. Our mission is to power the world’s best restaurants, using technology to imagine the future of hospitality. Our customers discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners are insiders, and we love having them at the table.
Resy sits within American Express Global Dining, part of the U.S. Consumer Services organization.
The team is responsible for reimagining hospitality and redefining the way restaurants and diners connect through a single network.
Interested in joining our team of restaurant-obsessed explorers? Right this way.
ABOUT THE ROLE:
Global Dining Venue & Product Marketing Team is seeking a Product Marketing Analyst who combines analytical rigor with creativity and organization. In this role, you will support go-to-market (GTM) strategy and execution for Resy and Tock’s suite of digital products and solutions, helping drive venue growth, engagement, and retention across our global dining ecosystem.
Reporting to the Senior Manager, Product Marketing, you’ll play a key role in shaping product marketing strategy, managing GTM campaign execution, and using data-driven insights to continuously improve performance. You’ll collaborate closely with Product, Sales, Data, and Design teams to help deliver compelling product storytelling and clear value communication — helping hospitality partners fully understand and adopt the innovative tools that power the American Express Global Dining Network.
Key Responsibilities:
- Help drive product merchandising for new and existing features by creating compelling content, assets, and placements that highlight product value.
- Manage end-to-end campaign execution, overseeing compliant deployments to ensure timely, accurate, and brand-aligned delivery.
- Collaborate with the Senior Manager, Product Marketing to align campaign strategy and communications with product roadmaps and key marketing priorities.
- Monitor and analyze campaign performance and its impact on product adoption and metrics to generate insights that improve marketing effectiveness.
- Partner with Product and Data teams to interpret usage data and identify opportunities to drive product awareness and adoption.
- Ensure messaging consistency across acquisition, lifecycle, and in-product channels through cross-functional collaboration.
- Support the development of sales enablement tools, such as decks, one-pagers, and FAQs, that effectively communicate product value and differentiation.
- Conduct market and competitive analyses to inform positioning, uncover insights, and identify opportunities for differentiation.
- Maintain and organize product marketing documentation and materials, including internal briefs, launch recaps, and reporting templates.
Qualifications:
- 1–3 years of experience in product marketing, marketing analytics, or go-to-market execution, ideally within a SaaS, technology, or hospitality organization.
- Proactive and solution-oriented mindset, with a demonstrated ability to thrive in ambiguity and identify opportunities within white space.
- Strong analytical and reporting skills, with experience translating data into actionable insights and recommendations.
- Excellent communication and collaboration abilities; comfortable working cross-functionally across Product, Design, and Marketing teams.
- Highly organized, with strong attention to detail and the ability to manage multiple priorities simultaneously.
- Curiosity and passion for the restaurant and hospitality industry, with an interest in how marketing drives product adoption and customer engagement.
You’ll Thrive in This Role If You:
- Are passionate about connecting technology, product, and marketing to deliver meaningful value to hospitality partners.
- Enjoy managing complex projects, staying organized, and ensuring teams stay aligned and on track.
- Enjoy using data and insights to optimize campaigns, enhance performance, and drive product adoption.
- Are a proactive and collaborative communicator who enjoys solving problems and creating structure in fast-moving environments.
- Are excited to help restaurants and hospitality venues discover, adopt, and benefit from the tools that power the American Express Global Dining Network.
- Help drive product merchandising for new and existing features by creating compelling content, assets, and placements that highlight product value.
- Maintain and organize product marketing documentation and materials, including internal briefs, launch recaps, and reporting templates.
Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
