Technical Project Manager - Remote / Telecommute

Cynet Systems • Full-time • Remote • $90k - $130k / year • 1d ago

Job Description:

Requirement:

7-10 Years of Experience is needed.
Program Manager to perform tactical operations for our New Product Introduction (NPI) Capacity Management team.
Request Intake & Triage: Act as the central point of contact for all incoming NPI capacity requests from various engineering teams.
Manage, prioritize, and triage the request queue.
Demand & Forecast Management: Create, update, and manage all NPI-related demand entries within the 'Horizon' planning tool.
Ensure all entries are accurate and up-to-date to maintain high forecast accuracy.
Reservation Lifecycle Management: Create, modify, and track all 'Extended Reservations' (ExRs) required for NPI development and testing.
Manage the process inputs required for ExR generation (e.g., from the 'OCCP' tool).
Coordination & Issue Resolution: Serve as the first point of contact for cross-functional partners to debug and resolve common ExR fulfillment issues.
Investigate and resolve standard operational problems.
Escalation Management: Identify and escalate complex, systemic, or non-standard issues to the internal FTE TPM lead for resolution.

Key Deliverables and Outcomes:

The success of this engagement will be measured by the following outcomes:
ccurate Data: All NPI demand entries in the Horizon tool are accurately maintained.
Timely Fulfillment: All incoming capacity and ExR requests are processed, modified, or triaged within the defined service-level agreement (SLA).
Operational Excellence: All tasks are performed consistently according to documented processes.
Clear Triage: All fulfillment issues are either resolved directly or escalated appropriately to the correct internal owner.

Required Qualifications:

We require a candidate with the following skills:
Proven experience in program or project management, ideally in a technical, engineering, or supply chain environment.
Exceptional organizational skills and high attention to detail.
Demonstrated ability to execute highly repeatable, process-driven tasks with accuracy and consistency.
Strong communication and coordination skills for managing multiple cross-functional stakeholders.
Experience with capacity planning, resource management, or ticketing/planning tools is highly preferred.