Today, we live in a world where everything has become convenient. Now you can get a ride anywhere, buy anything, answer any question with just a couple clicks on your phone. Convenience isn't a luxury, it's an expectation.
So why not renting? It's still a chore to get utilities set up, buy renters insurance, get air filters changed, handle pest control, and more.
That's why we've built the world's first Resident Experience Platform that makes resident onboarding, resident services, and ancillary revenue effortless for property managers.
We're passionate about turning friction into triple win experiences for residents, property managers, and investors. That way renting can be easy and rewarding for everyone.
And now you can join us. Apply today to join 220+ passionate, creative people who strive to make a difference each day so residents, property managers, and investors all win; creating the ultimate Triple Win.
About the RoleWe're looking for a motivated, driven, and highly organized Financial Systems Administrator who will also serve as a hands-on billing analyst to support and execute core billing processes in Netsuite within the back office environment.
Reporting to the Business Operations Manager, this role is ideal for someone who thrives in a fast-paced environment, loves solving complex problems, and takes pride in delivering reliable, timely, and accurate work that empowers Finance, Accounting, and Billing to operate efficiently.
In addition to managing and optimizing NetSuite, you will execute required billing scripts and workflows, ensure timely invoice generation, and play a critical role in maintaining a smooth quote-to-cash cycle. You'll partner closely with Revenue Operations, Accounting, and other cross-functional teams to ensure billing accuracy, system data integrity, and scalable billing processes that support growth.
You will shape how our billing and finance systems scale, influence cross-functional processes, and help build a best-in-class Quote-to-Cash engine. This is a high-impact role that touches systems, process, accuracy, and revenue integrity - all while partnering across Finance, RevOps, and leadership.
Key ResponsibilitiesFinancial Systems Administration
- Serve as the primary NetSuite administrator and finance systems SME including Brex, bill.com, in addition to our payment portal and Stripe.
- Manage system configurations, custom fields, workflows, roles, permissions, dashboards, and searches.
- Support month-end and quarter-end close activities with timely data availability and reconciliation support.
- Partner with team leads to operationalize and automate procure-to-pay, order-to-cash, and record-to-report workflows.
- Lead enhancement projects, testing, and deployment of new features/modules.
- Maintain documentation for configurations, integrations, and core financial processes.
- Investigate, troubleshoot and resolve financial systems issues as reported by users in Jira.
Billing / Quote-to-Cash Execution
- Execute required scripts, system steps, and billing workflows in NetSuite to ensure timely billing and invoice generation.
- Troubleshoot billing errors or discrepancies.
- Understand and support end-to-end QTC flows including sales orders, invoices, credit memos, and payment postings.
- Partner closely with Revenue Operations to review billing readiness, validate upstream data, and ensure clean hand-offs.
- Participate in billing calendar execution; identify and remove blockers to ensure an accurate and timely billing cycle.
Anticipated Key Performance Indicators• System Availability - System Issue Response Time
- Target: Acknowledge and begin resolution of critical system tickets within 1 hour; high-priority system tickets within 24 hours; medium priority tickets within 3 business days.
- Includes errors in scripts, workflows, integrations, or data transfers within financial systems.
• Data Integrity - Transaction Error Rate
• Audit & Compliance Findings
- Target: Zero recurring audit issues related to NetSuite configuration or data integrity.
• User Role & Access Reviews
- Complete quarterly review of user roles, permissions, and segregation of duties.
- Target: 100% compliance with internal controls and SOC2 requirements.
• User Adoption & Training
- Expand user adoption of systems through training and enablement via lunch-and-learn teachings or facilitation of NetSuite learning programs with users.
- Target: 8 comprehensive training courses conducted throughout the year with clear learning objectives and examples demonstrated.
- Track completion rates for NetSuite training (new hires, updates, process changes).
- Target: 100% completion within 30 days of hire or launch.
• System & Process Documentation
- Create and maintain Financial Systems SOPs, workflow diagrams, and integration documentation, including any changes.
- Target: Updates completed within 10 days of changes.
• Knowledge Transfer
- Ensure team and key finance users are trained on updates, new reports, or process changes.
About you- 5+ years of hands-on NetSuite experience (Admin + billing operations strongly preferred).
- Deep understanding of billing, AR, revenue accounting, and Quote-to-Cash processes.
- Proficiency in NetSuite saved searches, workflows, SuiteAnalytics, and custom objects.
- Ability to execute billing operations, troubleshoot transactional issues, and ensure invoice accuracy.
- Experience partnering with Revenue Operations and Finance teams in a fast-growth environment.
- NetSuite Administrator certification preferred.
- Deadline-driven and comfortable supporting structured billing and close calendars.
- Detail-oriented with strong data accuracy and reconciliation instincts.
- Cross-functional collaborator who can work seamlessly with RevOps, Accounting, and Finance.
- Problem-solver who proactively identifies gaps and drives solutions.
- Accountable and structured - you take ownership and consistently deliver with clarity and rigor.
We get it. Requirements can sometimes hold people back from applying to a job, but don't let that be the case here. If you believe you have the skills it takes to elevate this role, team, and company, we encourage you to apply for this role.
Our Core Values Pirate Ship, Not A Cruise Ship: We are innovators who move quickly and decisively.
Extreme Ownership: We own our results and act with integrity.
Grow the Pie: We deliver real outcomes for customers and stakeholders.
Massive Growth Takes Massive Growth: We seek out challenges and learn from them.
Purple Heart: We normalize the rebound and value resilience.
Be a Moment-Maker: We always look for ways to do the most we can.
Remote Work StatementThis is a remote-first, work-from-home position with required bi-annual in-person company meetings in January and July (business travel covered by Second Nature). You must be available during scheduled working hours, with a distraction-free work environment and reliable high-speed internet.
AI InnovationWe're thrilled about the transformative potential of AI innovation and its ability to drive progress at Second Nature. As we continue to explore and integrate AI into our workflows, we're eager to learn how you've embraced and implemented AI in your professional journey. In the interview process, we look forward to hearing about your experiences and exploring how we can collectively leverage AI technology to accelerate our growth.
Why Second Nature? Health First: Medical, Dental, Vision, & Life Insurance; 401K Plan
Location: Work Remotely from anywhere in the US
Flexibility: Open PTO and sick days
Culture: Diverse, inclusive, supportive, and growth-focused
Growth: Be part of a fast-growing team building a new category and making a real difference
The Product: Award-winning, customer-loved platform that truly delivers on our mission
Second Nature is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We take action to ensure equal employment opportunities for all candidates and employees and to provide employees with a workplace free of discrimination and harassment. Our hiring decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by federal and/or state law.
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