Bacio di Latte is growing and we are adding a Marketing Specialist to our dynamic team!
Bacio di Latte is a family owned, high-end gelato shop, making fresh authentic Italian gelato every day in house. Established in 2011, Bacio di Latte has over 215+ stores in Brazil, 18 shops throughout Southern California, and we are growing at a rapid pace! We will open 15 additional stores in 2026 across Northern and Southern California!
We are seeking a proactive and detail-oriented Marketing & Operations Associate to join our team at Bacio di Latte. This dynamic role is split equally between marketing and operational responsibilities, requiring someone with exceptional organizational skills, a strong sense of ownership, and a passion for creative problem-solving. Experience in the food & beverage industry is a plus! The ideal candidate brings 1+ years Food & Beverage experience PLUS Marketing Intern or Assistant experience. This role is 100% ONSITE at our West Los Angeles Headquarters and will occasionally travel onsite to our Los Angeles, OC & San Diego shops. ***Must currently reside in Los Angeles.***
How You’ll Impact Bacio:
Whether it’s with engaging with loyal Bacio fans, attracting new ones, or launching new products via our website, app, social media channels, or in our shops, you will build love for Bacio every day. You will share our story with clarity and focus on giving the best value and experience to our guests and other team members.
Key Responsibilities
Customer Experience & Feedback Management
- Check daily reviews across Google, Yelp, Square, UberEats, DoorDash, and Grubhub
- Reply to customer feedback in a warm, professional way
- Create weekly and monthly review summaries
- Share feedback with each shop and follow up to ensure issues are resolved
Tech & System Management
- Be the go-to person for tech issues with Square, OTTER, TVs and loyalty systems
- Keep an eye out for unusual activity in Square and notify the team
Delivery & Platform Operations
- Prepare weekly reports on delivery performance
- Fix OTTER issues and keep menus accurate and up to date
- Help set up promotions and platform updates when needed
Qualifications
- Detail-oriented, proactive, adaptive and highly organized.
- Excellent communication and problem-solving skills.
- Passion for customer experience and operational excellence.
Qualifications
- 1+ year Food & Beverage Operations or Customer Support experience, preferably in the QSR space, ideally ice cream, coffee or specialty food
- AND/OR
- 1+ year Marketing Specialist experience, preferably in the QSR space, ideally ice cream, coffee or food
- Strong technical skills and ability to troubleshoot systems like Square, OTTER, and delivery platforms
- Basic knowledge of digital marketing platforms (Google My Business, Yelp, OTTER, Delivery Platforms and Instagram)
- Familiarity with operations in a customer-facing environment; food & beverage experience is preferred.
Skills and Competencies
- Strong creative problem-solving skills with a proactive approach to challenges
- Detail-oriented, adaptive and highly organized
- Ability to take ownership of tasks and deliver results independently
- Excellent communicationskills
- Passion for customer experience and operational excellence
Benefits
- Company in growth stage with major growth opportunity
- Career path
- Health insurance & PTO
- Great company culture
Salary range for this role is $52,000 - $54,000. Compensation is commensurate with experience.
