Operations Associate
Position: Operations Associate
Reports to: Senior Manager of Outbound Operations
Location: Hybrid (New York or Boston area)
Employee Type: Full-Time
Salary: $60,000-$65,000
Company Overview:
Hippeas is a fast-growing, plant-based snack brand on a mission to change snacking for the better. Known for our delicious chickpea-based snacks, including puffs and chips, we are passionate about delivering tasty, nutritious, and sustainable products to consumers around the globe. At Hippeas, we believe in spreading good vibes, and we are looking for dynamic, driven individuals who share our commitment to innovation, collaboration, and creating a positive impact.
Position Summary:
We are searching for a self-motivated, dedicated employee who takes pride in their work, and can not only fill, but evolve the order processing function in a fast-growing company. This position will be responsible for processing all outbound purchase orders, scheduling all pick-up appointments, and communicating with buyers. This individual will need to be comfortable working at a fast pace and must have very strong attention to detail and organizational skills.
Key Responsibilities:
- Process all outbound orders via EDI or manual entry within a 24-hour window. Review all POs for our Minimum Order Quantity, Pricing and Discount accuracies.
- Alert Operations Team to any issues with PO accuracy, lead time issues, or inventory shortages.
- Schedule all pick up appointments and work with our warehouse to resolve delays
- Manage our sales order inbox to ensure good customer service and timely responses
- Manage inventory allocation based on customer guidelines, and limited time offerings
- Own the Pallet Transfer Process once orders have shipped
- Provide and maintain good customer relationships by communicating effectively with customers
- Work alongside ops team and sales team members to communicate shipment and fulfillment issues and customer inquiries
- Distribute a Weekly Report on Amazon Sales
- Manage Sales Trackers for Limited Time Offers, New Product Launches, and Seasonal opportunities
- Assist Operations Team with Special Projects
Qualifications & Attributes:
- Bachelor’s degree in operations or a related field
- Very strong attention to detail, strong problem-solving skills, and proactive personal management skills
- Ability to analyze and properly communicate excel based data
- Ability to establish relationships with customers and internal stakeholders and follow through on commitments
- Ability to work as a team player and partner to achieve company goals
- Proficiency in Microsoft Excel, Word, and PowerPoint
- Experience with SPS Commerce and Business Central is preferred
Hippeas is an equal opportunity employer and is committed to building a diverse and inclusive team. If you are excited about the opportunity to help grow a trailblazing brand while making an impact, we’d love to hear from you!
