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Operations Associate

HIPPEAS Snacks • Full-time • Remote (Greater Boston, US) • $60k - $65k / year • 1m ago

Operations Associate

Position: Operations Associate

Reports to: Senior Manager of Outbound Operations

Location: Hybrid (New York or Boston area)

Employee Type: Full-Time

Salary: $60,000-$65,000

Company Overview:

Hippeas is a fast-growing, plant-based snack brand on a mission to change snacking for the better. Known for our delicious chickpea-based snacks, including puffs and chips, we are passionate about delivering tasty, nutritious, and sustainable products to consumers around the globe. At Hippeas, we believe in spreading good vibes, and we are looking for dynamic, driven individuals who share our commitment to innovation, collaboration, and creating a positive impact.

Position Summary:

We are searching for a self-motivated, dedicated employee who takes pride in their work, and can not only fill, but evolve the order processing function in a fast-growing company. This position will be responsible for processing all outbound purchase orders, scheduling all pick-up appointments, and communicating with buyers. This individual will need to be comfortable working at a fast pace and must have very strong attention to detail and organizational skills.

Key Responsibilities:

Process all outbound orders via EDI or manual entry within a 24-hour window. Review all POs for our Minimum Order Quantity, Pricing and Discount accuracies.
Alert Operations Team to any issues with PO accuracy, lead time issues, or inventory shortages.
Schedule all pick up appointments and work with our warehouse to resolve delays
Manage our sales order inbox to ensure good customer service and timely responses
Manage inventory allocation based on customer guidelines, and limited time offerings
Own the Pallet Transfer Process once orders have shipped
Provide and maintain good customer relationships by communicating effectively with customers
Work alongside ops team and sales team members to communicate shipment and fulfillment issues and customer inquiries
Distribute a Weekly Report on Amazon Sales
Manage Sales Trackers for Limited Time Offers, New Product Launches, and Seasonal opportunities
Assist Operations Team with Special Projects

Qualifications & Attributes:

Bachelor’s degree in operations or a related field
Very strong attention to detail, strong problem-solving skills, and proactive personal management skills
Ability to analyze and properly communicate excel based data
Ability to establish relationships with customers and internal stakeholders and follow through on commitments
Ability to work as a team player and partner to achieve company goals
Proficiency in Microsoft Excel, Word, and PowerPoint
Experience with SPS Commerce and Business Central is preferred

Hippeas is an equal opportunity employer and is committed to building a diverse and inclusive team. If you are excited about the opportunity to help grow a trailblazing brand while making an impact, we’d love to hear from you!