Software Support Analyst II
JOB TITLE: Software Support Analyst II
FLSA STATUS: Exempt
DEPARTMENT: Public Sector Operations
REPORTS TO: Director of Support
SUPERVISORY RESPONSIBILITIES: No
Job Location: Richmond, KY (on-site)
TRAVEL: 25%
ESSENTIAL DUTIES & RESPONSIBILITIES:
• Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.
• Build and maintain effective relationships with team members, management, in-house software developers and clients.
• Identify, troubleshoot and resolve application issues.
• Communicate and escalate issues that cannot be resolved to the appropriate team member(s).
• Document all reported issues and task details; analyze gathered data.
• Deploy and provide training on software applications to new clients and new versions to current clients.
• Travel is required to train new and existing clients.
Minimum Qualifications:
• Experience with financial data analysis and/or financial or accounting software is highly desirable.
• Experience in customer support
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Experience in SQL, SSRS and Excel is a plus.
• Ability to work independently and as part of a team.
• Strong attention to detail and accuracy.
• Passion for providing excellent customer service.
• Preferred degree in Finance or a related field
• Available to work in the Richmond, KY office
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
