Crossing Hurdles is a global recruitment firm partnering with leading US-based AI and SaaS startups. We are hiring for a client building domain-specific AI teammates for the insurance industry. Their AI automates complex workflows like submission intake, underwriting audits, and policy comparisons, supporting customers writing over $15B+ in insurance premiums across all 50 US states.
Role: Engagement Manager
Compensation: $200k - $300k + Competitive equity
Location: San Francisco, US | On-site (5 days in office)
YOE: 4+ years of experience in consulting, customer success, implementation, or insurance-focused roles
Benefits: Dental and Health insurance, Unlimited PTO, In-office Lunches
About the Role
We are looking for the first Engagement Manager to join a fast-growing, venture-backed AI company in insurance. This is a high-impact role for a top-tier business operator who thrives in a hands-on environment and wants to sit at the center of customers, product, and execution.
This person will own customer onboarding and success end-to-end, maintain and grow a book of business, and work closely with founders and engineers to turn customer feedback into scalable processes and product improvements.
Ideal Qualifications
- 4+ years of experience as a consultant (e.g., MBB) or in customer implementation roles
- Prior experience working with insurance or financial services customers
- Strong technical intuition with the ability to explain complex concepts to non-technical users
- Excellent project management skills and ability to drive cross-functional initiatives
- Undergraduate degree from a top-50 university
Why you should consider joining
- Backed by top-tier investors including a16z and Y Combinator
- Supporting customers writing $15B+ in premiums at scale
- First customer success hire with real ownership to build processes from the ground up
- Direct exposure to founders and product leadership
- Clear path to grow into a senior leadership role as the company scales
