Company Description
CKA Sales is a manufacturer representative agency specializing in HVACR/P products across Indiana, Kentucky, Michigan, Ohio, West Virginia, and Western Pennsylvania. The company emphasizes education and training for distributors, contractors, architects, and engineers to foster a robust sales network. With over 150 years of combined industry experience, CKA Sales is dedicated to supporting customers' diverse needs while maintaining a commitment to excellence.
Role Description
This is a full-time in office role for an Inside Sales Support position with the opportunity to become hybrid based in the Columbus Ohio Area, with some work-from-home flexibility. The individual in this role will be responsible for:
- Answering and directing the customer service line.
- Checking Parts Availability and pricing.
- Following up on customer purchase orders.
- Requesting Special Pricing.
- Pulling Price sheets and individual pricing for customers.
- Entering Orders for customers and following up with confirmations.
- Working Closley with the outside sales team.
- Updating the CRM and Cloud as directed.
Ideal Candidate will Posess:
- Experience in Inside Sales and Sales Operations
- Skills in delivering excellent Customer Service and maintaining Customer Satisfaction
- Strong Communication abilities for effective coordination and interaction with teams and clients
- Proficiency in organizational and multitasking skills to manage priorities
- Prior experience in the HVACR/P or related industry
- Ability to be a self starter.
- Strong critical thinking and problem solving skills.
