Company Description
Janessa Leoné is a lifestyle brand based in Los Angeles. The brand creates sophisticated pieces with a focus on timeless, minimal designs that are both unique and classic. Each line is hand made using a consistent foundation of the highest quality material- yielding pieces that can be worn through many seasons. Established in 2013, Janessa Leoné offers hats and handbags which have become a favorite among celebrities and influencers.
The Role
We are looking for a Sales Operations Coordinator to be the connective tissue across our three revenue channels — Wholesale, DTC Ecommerce, and Retail. This is a coordinator-level role built for someone who is highly organized, detail-driven, and energized by the idea of bringing order to complexity.
This is a hand-on, systems-driven operations role responsible for end-to-end order execution, inventory flow, and logistics coordination across all sales channels. The primary lens of this role is wholesale operations — managing the day-to-day mechanics of how product moves from us to our accounts, how orders are tracked and fulfilled. Beyond the wholesale business, the person in this role has a strong logistics coordination background.
What You'll Do
WHOLESALE OPERATIONS
- Own the wholesale order lifecycle from PO receipt through shipment confirmation — ensuring accuracy, proper system entry in Full Circle (our ERP), order acknowledgements, changes, and cancellations
- Communicating with our 3PL for on-time delivery (working in collaboration with the 3PL and Operations Senior Manager).
- Manage EDI flows through Full Circle, ensuring successful transmission of POs, ASNs, invoices, and related documents.
- Process and manage return-to-vendor (RTV) requests and coordinate with the warehouse on outbound wholesale shipments
- Serve as the day-to-day point of contact between the sales team and operations for all wholesale account needs
- Ensure the 3PL is maintaining compliance with account-specific routing guides, EDI requirements, and vendor manuals for key department store accounts
- Troubleshoot and work with Operations Senior Manager to resolve order concerns, fulfillment constraints, and routing requirements (while working to prevent chargebacks).
CROSS-CHANNEL COORDINATION — THE GLUE
- Maintain real-time visibility into inventory availability across wholesale, ecommerce, and retail — identifying conflicts before they cause fulfillment failures
- Flag inventory allocation issues when the same SKUs are committed across multiple channels simultaneously
- Support weekly cross-channel alignment meetings by pulling inventory, order, and fulfillment data ahead of time
- Communicate clearly and proactively with Sales, the warehouse, and leadership, when channel priorities shift or inventory is constrained
- Coordinate with 3PL teams to ensure on-time fulfillment, accurate shipments, and smooth handoffs through the ship cycle.
- Ensure clean and accurate data flow across Full Circle, Shopify, and retail partner systems, flagging and correcting discrepancies quickly.
- Partner with Operations Senior Manager on planning, and confirming inventory availability, allocation priorities, and replenishment timing to support demand across all channels.
- Assist Operations Senior Manager with inventory accuracy — supporting cycle count reporting and reconciliation across locations and channels
- Support other operational projects and related duties as assigned.
ECOMMERCE & RETAIL SUPPORT
- Monitor DTC ecommerce order flow and flag fulfillment exceptions, SLA risks, or out-of-stock situations to the appropriate team
- Support retail store replenishment by tracking transfer requests, communicating stock availability, and coordinating with the warehouse
REPORTING & SYSTEMS
- Maintain clean, up-to-date order and inventory data in Full Circle ERP - it is the source of truth.
- Pull and distribute weekly operational reports: wholesale open orders, fill rate by account, channel inventory positions, and delays.
- Build and improve simple tracking tools (spreadsheets, shared trackers) that give the team visibility without needing to log into multiple systems
- Identify recurring data or process gaps and flag them with recommendations for how to fix them
What We're Looking For
- 2–4 years of experience in a wholesale operations, sales operations, or account coordination role — ideally in fashion, apparel, or a premium consumer brand
- Solid understanding of how wholesale accounts work: POs, routing guides, EDI, chargebacks, and the compliance requirements of department store partners
- Experience with Full Circle ERP, or strong ERP experience with a willingness to learn quickly
- Highly proficient in Excel or Google Sheets — you build trackers, pivot tables, and reports without being asked
- Organized to a fault: you have a system for everything, nothing falls through the cracks, and you follow up without being reminded
- Clear, direct communicator who can translate operational details into plain language for sales reps, store managers, and leadership alike
- Comfortable navigating ambiguity and figuring things out — this is a growth-stage business and not everything has a playbook yet
- Familiarity with Shopify or other DTC platforms is a plus, not a requirement
Who This Is For
This role is ideal for someone who has been working in wholesale or account coordination at a fashion brand and has started to notice all the ways the channels don't talk to each other. You've been the person manually reconciling inventory spreadsheets, chasing down PO confirmations, and flagging problems nobody else caught. You're good at it — and you're ready to own it fully.
You don't need to have done this exact job before. You need to be the kind of person who figures things out, keeps everything organized, communicates clearly, and takes the job seriously.
