Job Overview:Maintain and grow rental sales, adjacencies sales, direct sales, and customer retention rate in assigned account portfolio. Focus on mid-size Key Accounts that have multiple locations that span multiple Vestis Market Centers and have significant AWRV.
Responsibilities/Essential Functions:- Creates, builds and maintains positive business relationships with existing and assigned Cleanroom customers.
- Ensures world class customer service.
- Tracks all contract expiration dates (CXDs), manages the renewal process, develops and implements renewal plans, and provides timely progress reports for assigned accounts.
- Analyzes reports and present during operating reviews the status of new and lost business, as well as shrinkage or growth within existing assigned account portfolio on a monthly basis.
- Provides inventory reports, wearer reports, damage/loss reports, and all other special requests from the Primary Customer Contacts as requested.
- Will provide timely follow up to customer headquarters as requested.
- Maintains negotiating and discounting authority with assigned customers, including the establishment of pricing for products, for which KAM may engage in competitive pricing research.
- Resolves account issues with regard to delivery, installation, credit and collections matters, product replacements, returns, and account history questions.
- Works extensively with internal departments to coordinate the management of the accounts, including working with Supply Chain, Operations, Production, Credit/Collections and Marketing.
- Performs other duties as assigned or requested.
- Should be able to identify and implement actions to grow margin while identifying process, and cost improvement plans (which may include price increases) for customers.
- Develop and coordinate sales presentations, business reviews, etc.
- Build strong relationships with the market center operations teams and corporate support staff. - Fully comply with Contract Renewal policies and procedures
- Support an environment of continuous mutually beneficial improvements by making suggestions and implementing beneficial changes where possible
Knowledge/Skills/Abilities:- Demonstrated ability to focus and provide dedicated Service Excellence and Customer Satisfaction.
- Possesses Patience, Ability to Empathize, and Strong Listening Skills.
- Excellent Verbal and Written communication skills.
- Strong attention to detail.
- Highly organized with strong time management skills.
- Strong analytical, problem solving and conflict resolution with strong ability to anticipate and must bring challenging situations under control to mitigate contract-threatening matters.
- Demonstrated ability to work well in a team environment.
- Demonstrated ability to build high, wide and deep internal and external relationships.
- Proven ability to independently prioritize workload and make real time informed decisions.
- Strong documentation skills.
- Exemplifies a competitive, success-driven and thriving desire to win attitude that has yielded results in previous roles.
- Demonstrated capability to influence without authority.
- Keen ability to challenge the status quo without damaging relationships within AUS.
- Excellent working knowledge of MS Office including: Word, Excel and PowerPoint.
- Ability to navigate SalesForce.com.
- Possesses a clear understanding of how "things get done" at Vestis and a proven ability to broker internal collaboration.
Experience/Qualifications:- A Bachelor's Degree in Business is preferred.
- 3+ years' account management experience
Working Environment/Safety Requirements/Physical Requirements:- Remote or Hybrid, depending on candidate location to MC
- Position requires up to 40% travel
