About Us
Planet Green is a leader in the remanufacturing of inkjet cartridges, providing cost-effective, high-quality, and environmentally responsible printing solutions. Our mission is to reduce waste while delivering reliable products that meet or exceed OEM standards. We serve a diverse client base ranging from small businesses to large organizations.
Role Overview
We’re looking for a motivated Customer Service & Account Representative that strengthen relationships with our client base. In this role, you will process orders and returns, deliver outstanding customer service, and support clients’ ongoing business needs. The ideal candidate consistently surpasses both company and customer expectations and needs.
Key Responsibilities
- Manage and grow existing customer accounts through regular communication and support
- Orders and RMA processing via Shopify Platform
- Prepare and present quotes, proposals, and product recommendations
- Work closely with our in-house Marketing Team to create sales for our customer base
- Monitor customer purchasing activity to ensure engagement and satisfaction
- Coordinate with operations and production teams to ensure timely order fulfillment
- Resolve customer concerns and provide exceptional after-sales support
Qualifications
- Experience in customer service and account management
- Strong communication and relationship-building skills
- Self-motivated with a proactive approach
- Organized and able to manage multiple accounts simultaneously
- Proficiency in Microsoft Office
- Familiarity with CRM systems and basic computer applications
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- What tools or systems have you used (e.g., CRM platforms, customer support software, phone systems)?
- Briefly describe your experience in customer service and/or account management. What types of products or services have you worked with?
Work Location: In person
