The Role:
As a Sleep Care Advisor at Daybreak, you will be the first point of contact for patients who have either submitted their insurance information or taken an online sleep quiz. Your primary responsibility is to engage with patients, determine if they have been diagnosed with sleep apnea, and guide them through the next steps—whether that’s encouraging them to take a sleep test or helping them upload an existing test result. Your goal is to support patients in completing the necessary steps so they can be considered for treatment. You will play a key role in optimizing the patient experience and driving successful outcomes by increasing sleep test sales or test submissions.
This role requires a blend of communication skills, organizational expertise, and a results-oriented mindset. You’ll also collaborate with internal teams to refine processes and deliver measurable results.
What You Will Do:
- Engage: Communicate directly with patients via phone, email, and SMS to provide clear guidance, answer questions, and resolve any obstacles preventing them from getting tested or uploading a valid sleep test.
- Motivate: Use creative strategies to encourage patients to purchase a sleep test or upload an existing diagnosis, ensuring they take the steps needed to get the right treatment.
- Track: Monitor patient interactions and completion metrics to identify trends, refine your approach, and improve patient engagement strategies.
- Assist: Provide administrative support to ensure smooth operations, including data entry, documentation, and ensuring all patient interactions are logged accurately.
- Collaborate: Work closely with cross-functional teams—support, clinical, marketing—to align on messaging, resolve issues, and improve the overall patient journey.
- Optimize: Gather patient feedback and propose improvements to processes with the goal of increasing test completion rates and enhancing the overall experience.
About You:
- Performance-Driven: You thrive in a results-oriented environment and have a proven track record of meeting or exceeding targets.
- Communication Pro: You are an excellent communicator, able to connect with patients empathetically and persuasively across various channels (phone, email, SMS).
- Organized & Detail-Oriented: You excel at managing multiple tasks, maintaining accurate records, and following up diligently.
- Proactive Problem-Solver: You take initiative and are always looking for ways to improve processes and overcome obstacles.
- Tech-Savvy: You’re comfortable using CRM systems and patient management tools, with experience in Salesforce being a plus.
- Experience: You have 2+ years in a customer service, administrative, or engagement-focused role, ideally in healthcare or direct-to-consumer settings.
- Education: A bachelor's degree is preferred, but equivalent experience will be considered.
Why Join Us? At Daybreak, you’ll be part of a dynamic, mission-driven team that is transforming how sleep apnea care is delivered. Your work will have a direct impact on patient health and well-being, and you’ll have the opportunity to grow with a company that values creativity, collaboration, and innovation. Join us in our mission to improve lives through better sleep!
