Job Overview
We are seeking a dedicated and personable Customer Relations Specialist to join our team. In this role, you will serve as the primary point of contact for our clients, providing exceptional customer support and ensuring their needs are met efficiently and professionally. The ideal candidate will possess excellent communication skills, be detail-oriented, and have a passion for delivering outstanding client service. Multilingual abilities and experience in call center environments are highly valued to help us serve a diverse customer base effectively.
Duties
- Respond promptly to customer inquiries via phone, email, or chat, ensuring high-quality service.
- Manage outbound calls to follow up with clients and promote additional services or solutions.
- Handle customer complaints with professionalism, aiming for swift resolution and customer satisfaction.
- Maintain accurate records of interactions through data entry into CRM systems or other databases.
- Assist clients with product or service information, troubleshooting issues, and processing transactions such as cash handling when necessary.
- Support sales initiatives by identifying customer needs and recommending appropriate solutions.
- Collaborate with team members to improve processes and enhance overall customer experience.
- Utilize Microsoft Office tools to prepare reports, correspondence, and documentation related to client interactions.
Skills
- Strong communication skills, both verbal and written, with excellent phone etiquette.
- Ability to work effectively in a fast-paced environment with multitasking capabilities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic computer skills.
- Experience in customer support, client services, or call center roles is preferred.
- Bilingual or multilingual abilities are highly desirable to serve diverse populations.
- Sales experience and outbound calling skills are a plus.
- Attention to detail for data entry accuracy and analysis skills for understanding customer trends.
- Ability to handle cash transactions accurately when required.
- Strong interpersonal skills with the ability to build rapport quickly with clients. This position offers an engaging work environment where your communication talents can shine while helping clients achieve their goals through excellent service delivery. We value proactive team members who are eager to grow professionally within our organization.
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Expected hours: 40 per week
Work Location: In person
