***This position is local to Boise, ID. If you are willing to relocate, please include a cover letter indicating this with your timeline. Short of this, candidates not local to the Boise metro area will be rejected.***
We are an IT Managed Services company with plenty of room for the right candidate to grow within our organization. Our ideal candidate is a natural problem solver who is confident and enjoys interacting with people. We are interested in outgoing people who can think on their feet, learn technical issues quickly and who can communicate to customers in plain English, with patience and empathy.
Our core values are:
- Five Star Service - Every touchpoint should inspire a five star review.
- Security First - Data and business security is above all
- The Scotty Effect - Under promise and over deliver.
- No Drama - Do not bring drama to the office or the client.
- Embrace chaos - Stay calm, learn as you go, have fun.
Responsibilities:
Client Engagement and Strategic Planning
- Initiate and manage MSP client relationships through active participation in the onboarding process and ongoing engagements
- Establish and lead a client steering committee for each assigned client, preparing and conducting strategic business review meetings.
- Create and present technology roadmaps and budgets tailored to each client's business goals, enhancing their strategic use of technology
Operational Excellence and Process Management
- Adhere to established team processes and workflows, ensuring seamless inter-departmental integration
- Utilize MSP software tools for comprehensive visibility and reporting to assist with management of client environments
- Drive improvements in service delivery metrics, such as tickets per endpoint per month (TPE/M) and average resolution time, through effective technology alignment strategies
Technology Risk Management and Lifecycle Consulting
- Educate clients on cyber-risk management and implement strategies to help protect their business operations
- Oversee technology lifecycle management to minimize downtime and ensure systems are current and efficient
- Advocate for appropriate technology updates and services, ensuring clients understand the need and cost implications
Communication and Team Collaboration
- Maintain open communication channels with clients and internal teams to ensure transparency and responsiveness
- Participate in key meetings
- Champion company core values and actively contribute to enhancing organizational culture
Competencies:
- Possesses essential business insights along with strong verbal and written communication skills, crucial for effective client and team interactions.
- Demonstrates expertise in relevant technologies with a commitment to ongoing professional development.
- Exhibits robust organizational and coordination abilities, ensuring efficient workflow and team synergy.
- Proficient in multitasking and prioritizing tasks effectively to meet deadlines and client expectations.
- Skilled in delivering impactful business alignment recommendations that drive client success and organizational growth.
Experience:
- Bachelor’s degree or has equivalent experience in a relevant field.
- Demonstrates a passion for technology with relevant certifications or substantial experience in the field, underscoring a commitment to staying at the forefront of industry developments.
- Understands key business and financial concepts, including business models, organizational structures, ROI, profit and loss (P&L), and total cost of ownership (TCO).
- Demonstrates a history of achieving organizational goals while maintaining high levels of client satisfaction, showcasing strong performance and leadership capabilities.
- Previous experience in an MSP environment preferred
Pay: $70,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Education:
Location:
- Boise, ID 83705 (Preferred)
Work Location: In person
