Our new Community Operations Partner (COP) role bridges that gap, giving you direct ownership of a compact, high-visibility portfolio while you hone the multi-site leadership skills that fuel career growth.
WHY THIS ROLE ROCKS
- Be the go-to champion for a handful of flagship personal-care communities—keeping daily operations sharp and customer satisfaction sky-high.
- Blend business analytics, hands-on coaching, and VIP-level relationship skills to lift census, quality metrics, and profitability.
- Pilot process innovations in a “test-and-scale” environment; your best ideas can roll out division-wide.
KEY RESPONSIBILITIES
- Client Experience
- Conduct regular site rounds, capture the “voice of the customer,” and launch same-day fixes to prevent escalation.
- Operational Excellence
- Coach on staffing efficiency, EVV compliance, KPI dashboards, cost control, and policy adherence.
- Data & Reporting
- Translate raw numbers into clear action plans; present monthly scorecards to senior leadership.
- People Development
- Mentor supervisors, reinforce performance standards, and partner with HR on recruiting and retention.
- Cross-Functional Liaison
- Align Marketing, Finance, and Clinical teams to deliver on contract expectations—while safeguarding confidential site information.
WHAT YOU’LL BRING
- Education: Associate OR Bachelor’s degree (Business, Healthcare Administration, Hospitality, or related field).
- Experience: 3+ years leading teams in home- or senior-care, healthcare, hospitality, or other multi-unit service operations.
- Proven track record meeting quality, financial, and customer-experience targets.
- Data-savvy mindset—comfortable turning KPIs into action.
- Top-tier communication and relationship-building skills; equally at ease with frontline staff and executives.
- Reliable transportation for routine travel across assigned sites (mileage reimbursed).
Job Type: Full-time
Pay: $52,345.69 - $73,039.97 per year
Work Location: On the road
