Who We Are
Infotek Consulting is a team of empathetic and compassionate people, and we truly value one another, our clients, and our community. We do not just see the benefits of a diverse, equitable, and inclusive workplace, but we also see it as our responsibility.
We have the best employees who excel in a fast-paced and energized environment, making us a leading end-to-end services firm specializing in Deltek® ERP, Microsoft® Service Provider, and IBM Cognos®. Our services include Functional, Technical, and Custom Development Solution Services in which we deliver unique, cost-effective, and high-performance solutions for our clients.
Job Summary
The Chief Operating Officer (COO) oversees the organization's ongoing operations and procedures by leading, managing, and holding the leadership team accountable. As a key member of the senior management team, the COO reports directly to the Chief Executive Officer (CEO) and integrates policies that promote company culture, team unity, accountability, and vision through operations.
The COO is responsible for the overall efficiency and performance of the business, maintaining oversight of diverse operational functions, establishing and enforcing policies and processes, and translating the company's vision into disciplined, day-to-day execution that delivers predictable growth, profitability, and exceptional customer outcomes.
Duties/Responsibilities
- Leadership & People Management
- Motivate and coach department leads to achieve organizational goals.
- Set clear expectations, hold direct reports accountable, and foster high performance.
- Promote a healthy, open culture and team unity across the organization.
- Provide mentoring and professional development to employees, including management.
- Strategic Planning & Execution
- Translate the company's vision into actionable annual and quarterly goals.
- Drive execution of business plans and ensure alignment across teams.
- Serve as a strategic partner to the CEO and simplify organizational focus.
- Present a united front with the CEO in leadership communications.
- Performance Management & Data
- Build and maintain performance dashboards with key metrics.
- Monitor departmental metrics, forecast issues, and trigger problem-solving.
- Continuously improve operational processes internally and externally.
- Issue Resolution & Cross-Functional Integration
- Identify and solve root causes of operational issues.
- Remove obstacles and resolve cross-functional conflicts.
- Integrate departments to ensure organizational alignment and efficiency.
- Process Development & Standardization
- Document critical processes and ensure adherence company-wide.
- Roll out training, audits, and continuous improvement initiatives.
- Meeting Cadence & Operating Rhythm
- Lead weekly leadership meetings, quarterly planning sessions, and annual strategy meetings.
- Publish agendas, action items, and review key metrics regularly.
- Operations Excellence
- Oversee day-to-day delivery, capacity planning, and resource allocation.
- Drive project health, risk management, and service quality.
- Champion customer experience and continuous improvement.
- Finance, HR & Administration
- Own P&L outcomes and partner with Finance on budgets and forecasts.
- Establish compensation, performance management frameworks, and talent plans.
- Ensure legal, policy, and security compliance across operations.
- Sales & Marketing Alignment
- Align operational capacity with pipeline and growth strategy.
- Ensure seamless handoffs from Sales to Delivery and address process gaps.
- Support implementation of new sales and marketing initiatives
Requirements
Required Experience/Skills
- 10+ years leading operations for a professional services or technology firm
- Deep understanding of business functions: Operations, HR, Finance, Sales, and Marketing
- Demonstrated success building operating rhythms, performance dashboards, and cross-functional processes at scale
- Demonstrable competency in strategic planning and business development
- Expertise leading managers; strong coaching, conflict resolution, and change leadership skills
- Data-driven decision-making; comfort with financial statements and operating metrics
- Excellent interpersonal, presentation, and public speaking skills—both prepared and impromptu
- Strong organizational and leadership skills with the ability to effectively manage conflict and promote cohesion
- Working knowledge of IT/business infrastructure and MS Office
- BSc/BA in Business Administration or relevant field; MSc/MBA is a plus
- May require travel
Physical Requirements
- Primarily sedentary work using a computer and telephone.
- Frequent communication with clients, vendors, and staff.
- Occasional standing for printing, scanning, or copying documents.
- Occasional overnight travel by land and/or air may be necessary.
Education
- BSc/BA in business administration or relevant field; an MSc/MBA is a plus
Report to: CEO
Department: Executive
FLSA: Exempt
Date Revised: 2/19/2026
Location: Remote
Status: Full time
The job description above is not intended to be a comprehensive list. Responsibilities, activities, duties, and/or tasks may change or be assigned at any time.
Infotek is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, religion, color, national origin, sex, age, physical or mental disability, genetic information, sexual orientation, gender identity, marital status, veteran or military status, or any other factor determined to be unlawful by federal, state, or local statutes.
Benefits
Infotek Consulting offers an excellent benefits package that includes
100% fully paid employee only Health Coverage, 401k plan with company match, HSA with a company contribution, Healthcare FSA, Dependent Care FSA, generous PTO, holidays, sick time, and two paid days to volunteer your time for a cause important to you.
- Competitive pay
- Incentive compensation
- 100% company-paid employee-only health insurance
- Health Savings Account with a company contribution
- Healthcare Flexible Spending Account
- Dependent Care Flexible Spending Account
- 401K with company match
- Company provided basic life insurance
- Generous Paid Time Off
- Paid volunteer time
- Employee assistance plan
- Compensation starting at $180K+
- And more!!!
