We pride ourselves on our ability to build lasting client relationships based on trust, transparency, and exceptional customer service. As a growing leader in the business consulting industry, we offer hands-on, personalized care for our customers that focuses on innovative solutions that really make a difference for our clients and our customers. Our client relations, sales, and customer service methods are unique and reflect the dynamic team that we’ve built over the years. It is through our approach to client services and customer care that we have been able to grow our operations and our client’s customer base steadily over the past year, and we are now looking to bring new Sales Leadership Associates on board to continue this growth!
As a Sales Leadership Associate, you will be the first point of contact between our company and potential customers. You will be responsible for ensuring that customer needs are met and their expectations are exceeded when it comes to personalized sales solutions and customer support services. The Sales Leadership Associate role involves building lasting relationships, providing excellent sales and customer service, and advocating for client and customer interests.
Key Responsibilities of a Sales Leadership Associates:
- Serve as the primary point of contact for customers, responding to inquiries and concerns promptly and professionally during in-person visits
- Assist in the management of existing accounts as well as the acquisition of potential customers in a manner that serves all parties’ interests
- Facilitate communication between customers and client technicians, ensuring that activation processes run smoothly and beneficially for all parties
- Advocate for the interests of the client regarding sales goals and customer satisfaction metrics maximizing potential upselling and cross-sell opportunities
- Abide by all compliance policies set forth by the client while handling sensitive customer information, ensuring all interactions meet legal regulatory and privacy requirements
- Participate in the training of junior Client Services Representatives in all of the above responsibilities, demonstrating strong leadership potential
Qualifications of a Sales Leadership Associate:
- Previous experience in client relations, sales, and/or customer service capacities is a plus
- Personable, able to work well with others, and communicate effectively
- Highly driven and growth-oriented individual with a passion for customer care
- Ability to think quickly and offer effective solutions on the spot
- Proactive, able to take initiative and act independently when necessary
Job Type: Full-time
Pay: $48,000.00 - $58,000.00 per year
Work Location: In person
