The OpportunityWe are seeking a dynamic Manager, Registration to lead our patient registration function within a fast-paced telehealth environment. Reporting to the Director of Billing, this role is responsible for overseeing day-to-day registration operations, ensuring accuracy, efficiency, and full compliance with regulatory standards.
This leader will play a critical role in maintaining the integrity of patient data while delivering a seamless onboarding experience for patients accessing telehealth services. The ideal candidate brings a strong operational mindset, a commitment to process excellence, and the ability to lead and develop high-performing teams in a rapidly evolving healthcare setting.
What You'll Do- Supervise daily operations of the patient registration team, including accurate patient information and insurance data entry into billing system, coverage verification and performance management
- Develop, implement, and continuously improve standard operating procedures for patient intake and registration
- Ensure registration workflows align with HIPAA regulations and company privacy standards
- Collaborate with IT, clinical, and customer service teams to streamline registration processes and resolve workflow issues
- Monitor and report on key performance indicators (KPIs) and registration metrics to identify opportunities for improvement
- Train and support registration staff in using EHR systems, CRM tools, and telehealth platforms
- Stay current on healthcare compliance, telehealth regulations, and best practices in patient data management
- Manage offshore team performance to ensure consistent operations and look for opportunities to expand workflows to the offshore counterparts.
- Deliver timely performance evaluations and feedback to drive employee development and accountability
- Provides direct supervision of staff, including assignment of work tasks, coaching and general performance management
- Coaches, develops and mentors direct reports with an emphasis on building career paths for professional growth
- Administers progressive discipline, including corrective action, when necessary, to ensure high levels of job performance and compliance with company policy
- Conducts formal performance appraisals for all direct reports and develops action plans for continued development and performance improvement
- Manages payroll activities for direct reports to include timekeeping, approval for time off requests, and other administrative functions
- Other duties as assigned
What You'll Bring- Bachelor's Degree in a related field
- Minimum 5 years of experience in healthcare registration, patient services, or operations, with at least 2 years in a leadership role
- In lieu of a Bachelor's Degree, a combination of relevant education and experience may be accepted. Experience must include at least 5 years' progressive leadership roles in Revenue Cycle required
- Excellent organizational, communication, and interpersonal skills
- Proficiency with electronic health records (EHR), CRM platforms, and Microsoft Office Suite
- Solid understanding of end to end revenue cycle process
- Previous experience developing workflows
- Knowledge of medical terminology, anatomy, and physiology
- Must also have a focus on regulatory and billing requirements.
- Ability to maintain confidentiality
- Strong understanding of HIPAA, patient privacy regulations, and telehealth workflows.
- Must also have a focus on regulatory and billing requirements.
- Negotiation skills to effectively deal with patients, finances, and securing payments
- Understanding of state and federal employment regulations
- Strong communications skills (written and oral) as well as demonstrate the ability to work effectively across departments
- Demonstrated proficiency with Microsoft office programs, communication, and collaboration tools in various operating systems
- Use of analytical tools (excel, pivot table, tableau, etc.) to problem solve and create solutions for revenue cycle workflows, billing, and payment issues
- Ability to work effectively under deadlines and self-manage multiple projects simultaneously
- Strong analytical, organizational, and time management skills
- Experience managing offshore employees
- Ability to thrive in high growth, fast-paced organization and 100% Remote based environment
- Must be able to remain in a stationary position 50% of the time
- Occasional travel for meetings and collaboration
Why Join Access TeleCare- 100% Remote Work
- Health Insurance (Medical, Dental, Vision)
- Comprehensive benefits - health, dental, vision, life, and 401(k)
- Flexible vacation and wellness days - we value performance and balance
- Culture of ownership, transparency, and results - where the best ideas rise
- Directly impact patient access nationwide
About our recruitment process:If you can see yourself contributing to the team, we would like to speak with you. You can expect up to 3 interviews via Zoom.
