Company Overview: 1st Day AI Technology Inc. delivers AI-enabled patient orchestration solutions that streamline clinical workflows, enhance patient engagement, and drives operational efficiency and revenue generation for healthcare providers. We partner with small to medium-sized practices to run pilots, implement new solutions, and expand use cases across their care delivery teams.
Role Overview: We’re seeking a results-driven Customer Success Manager to lead implementation support, manage pilots, deliver ongoing customer success, and drive use-case expansion for AI-enabled patient orchestration deployments in small to medium practices. The ideal candidate combines healthcare domain insight with a proven track record in onboarding, adoption, and expanding AI-enabled health tech within practice settings.
Key Responsibilities:
• Lead end-to-end implementation and onboarding for new healthcare provider customers, ensuring successful pilot deployments and scalable rollout within practices.
• Serve as the primary customer advocate during pilots and post-implementation, ensuring adoption, value realization, and high satisfaction.
• Manage a portfolio of small to medium practices, focusing on retention, expansion, and renewal agreements.
• Collaborate with Sales to support new opportunities, including scoping pilots, defining success criteria, and enabling seamless handoffs.
• Drive use-case expansion by identifying additional AI-enabled workflows (e.g., triage automation, patient outreach, appointment orchestration, risk stratification) and guiding cross-sell/upsell efforts.
• Monitor success metrics (adoption rates, time-to-value, pilot-to-production conversion, NPS/CSAT, ARR growth) and implement remediation plans as needed.
• Conduct regular business reviews with practice leadership to demonstrate ROI and value from AI-enabled orchestration.
• Build and maintain detailed success plans, milestones, and health indicators in the CRM; ensure accurate forecasting and risk mitigation.
• Collect customer feedback, industry trends, and competitive insights; communicate product enhancements to the cross-functional teams (Product, Engineering, Support, Sales).
• Provide ongoing support, training, and adoption resources to practice staff, clinicians, and office managers.
• Maintain knowledge of healthcare compliance considerations (e.g., HIPAA) as they relate to AI-enabled workflows and data handling.
Qualifications:
• 2+ years of experience in customer success, account management, or healthcare sales/support with small to medium practices or clinics (preferred: experience with AI-enabled healthcare solutions).
• Demonstrated success in implementing or expanding software/services within healthcare providers and practice teams; experience running pilots a plus.
• Strong relationship-building, communication, and problem-solving skills; comfortable presenting to diverse stakeholders (practice owners, office managers, clinicians, IT leads).
• Ability to translate clinical and operational workflows into quantifiable value and ROI.
• Data-driven with the ability to track and report on adoption, health metrics, and renewal risk.
• Proficiency with CRM systems (e.g., Salesforce, HubSpot) and customer success tools; comfortable creating dashboards and reports.
• Initiative, self-motivation, and the ability to manage multiple pilots and ongoing engagements simultaneously.
• Understanding of AI concepts and how AI-enabled orchestration can improve patient flow and outcomes (preferred).
Education:
• Bachelor’s degree required (any field; healthcare administration, business, or related fields preferred).
Preferred Pluses:
• Direct experience with AI-enabled healthcare solutions, patient scheduling/orchestration, or digital patient engagement platforms.
• Knowledge of HIPAA and healthcare data governance in the context of AI-enabled tools.
• Prior experience supporting pilots from inception through production adoption.
Location and Travel:
• Based in Southeast Florida; Current coverage is Florida only.
• Occasional on-site visits to client practices or regional events may be required.
**Travel is reimbursed.
Why You’ll Fit In:
• You excel at translating complex AI-enabled offerings into tangible value for practice leaders and clinical staff.
• You’re curious, process-oriented, and thrive in a fast-paced, growth-focused environment.
• You enjoy guiding customers through pilots to scalable production, and you’re motivated by helping practices improve patient outcomes and operational efficiency.
- You have a positive attitude and are willing to continue to learn.
- You are willing to be onsite and travel when necessary.
Compensation:
- Competitive base salary with performance-based incentives/commissions.
- Base salary range $70,000 to $90,000 based on experience and past performance.
- Uncapped commissions.
Benefits:
• Comprehensive benefits package (health, dental, vision,).
• PTO, flexible work arrangements, and opportunities for professional growth in AI health tech.
**Opportunity to earn stock based on overall company growth and personal performance.
How to Apply:
• Submit your resume to info@1stday.ai with a subject: Customer Success Manager. Please include a brief cover letter outlining your experience with healthcare customers, pilots/implementations, and any AI-related work. Please highlight any relevant use cases or success metrics from prior roles.
