Customer Service Professional (Part-Time, Remote)
AccountEdge – A Division of Priority Software
AccountEdge is seeking a part-time, fully remote Customer Service professional to support our customers primarily via Intercom chat and email, with occasional outbound phone calls.
Responsibilities
- Respond to customer inquiries, orders, and complaints in a timely, accurate manner.
- Resolve issues across website, e-commerce, and social media platforms.
- Communicate clearly, show empathy, and provide effective solutions.
- Follow processes, escalate when needed, and deescalate negative experiences.
- Provide feedback to improve service processes.
Schedule
- 20–25 hours per week
- Business hours Monday–Friday, 9am–5pm (flexible days, no weekends)
Qualifications
- Strong customer service and communication skills.
- Previous customer-facing experience (retail, hospitality, or online support).
- Experience with Intercom a plus.
- Proficient in Microsoft Office.
- Able to work independently while meeting daily goals.
- Fluent in English (native or bilingual level).
Benefits
- 100% remote position.
- Flexible scheduling within business hours.
- Opportunity to influence and improve customer service processes.
Job Type: Part-time
Pay: $18.50 - $20.00 per hour
Expected hours: 25 per week
Benefits:
- 401(k)
- Flexible schedule
- On-the-job training
- Paid time off
- Work from home
Work Location: Remote
