In-House Dispatch Specialist
In-House Dispatch Specialist
Location: Irving, TX
Company: Dry Force Corp
Employment Type: Full-Time
Dry Force is currently hiring for our in-house Dispatch Team ! We are seeking driven, service-minded professionals with emergency-services experience to contribute to a fast-growing and highly respected company.
As a Dispatch Specialist, you will work directly with customers, technicians, subcontractors, and internal staff to coordinate emergency water damage response services. You'll be joining a high-performing, close-knit team that values professionalism, empathy, and a strong sense of purpose.
Key Responsibilities
• Operate a multi-line phone system in our corporate office.
• Dispatch technicians and project managers in real time based on availability and proximity.
• Provide empathetic and clear instructions to customers awaiting service.
• Monitor active jobs and provide customers with updates.
• Accurately input and retrieve data across multiple software platforms.
• Forward non-emergency requests to the appropriate departments.
• Act as a calm, supportive liaison during often stressful situations for our clients.
Who We're Looking For
• Courteous, professional, and customer-service-oriented individuals.
• Strong communicators who thrive in fast-paced environments.
• Motivated team players driven by goals and accountability.
• People committed to upholding the mission and culture of Dry Force.
Minimum Requirements
• 1+ years of dispatching experience preferred.
• 1+ years in a call center or direct customer service environment preferred.
• Proficient with technology and quick to learn new systems.
• High School Diploma or GED required.
• Clear criminal background and ability to pass a drug screen.
• Reliable transportation.
• Flexibility in working varied shifts, including holidays and surge periods.
Working Schedule Highlights
• Flexible Workweek: Must be available to work one weekend day (Saturday or Sunday). In return, you receive two consecutive days off weekly.
• Shifts vary between 7:00 AM and 10:30 PM, including:
• Examples: 7:00 AM-3:00 PM, 1:30 PM-10:30 PM, etc.
• No fixed recurring schedule; shift times vary based on company needs and team availability.
• Surge Periods: During high-demand times, dispatchers may work 10-hour shifts and are eligible for up to 10 hours of overtime per week.
• 24/7 Operation: While most shifts fall within core hours, occasional schedule changes may occur to meet operational demands.
Benefits
• Competitive pay with bonus structure
• 100% employer-paid health insurance (employee coverage)
• Life Insurance ($25k, employer-paid after 90 days)
• Short & Long-Term Disability
• 401(k) with company match (after 90 days)
• 6 Paid Holidays + 1 Floating Holiday (after 90 days)
• PTO/Vacation (after 1 year)
Since 2003, Dry Force Corp has been preserving, protecting, and restoring residential and commercial properties affected by water and fire. We're a growing force in the restoration industry-and we're looking for people who want to grow with us.
Do you live by the motto "work hard, play hard"? Want to be part of a high-performing, fast-moving team? Then Dry Force may be your next great career move.
